Field Service Technician
Job Description:
- Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories.
- Keeps up to date on product knowledge, specifications, and operations.
- Provides constructive feedback to management regarding product performance and service issues.
- Completes required sections of work orders, check lists, and other documentation as required.
- Maintains a safe work environment through proper utilization of tools and equipment.
Responsibilities:
- Visits customer sites to resolve technical issues as required. Assists in the resolution of issues and participates in team resolution of non-routine or significant issues.
- Tests equipment and software changes remotely or at customer sites.
- Reports equipment quality, or programming issues to management teams.
- Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
- Trains new customers in basic operation and maintenance of equipment.
- Ensures the design and delivery of technical training meets the needs of customers.
- Continuously improves training materials and delivery. Provides feedback on equipment operation to management team.
- Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
- Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.
- Requests new equipment when lost or worn.
- Requests defective or worn equipment to be scrapped and prepares required documentation.
- Maintains equipment logs as necessary.
- ISD- support cash registers- supply software and hardware for fast food chains
- Cash registers, Installation, and training
- Drive thru headsets that we provide, install and train
- Security for our customers
- Drive thru timers
- For all four of these above things we provide equipment, install, train user, and then do continual troubleshooting.
- Software support over phone for Canada and US
- Techs in the field- replace equipment to help.
- Need to broaden horizon with US as business is grown.
- Invoice- manual- send directly to manager.
- Bi- weekly every other Thursday (IQN will send the invoices)
Certification:
- A
or N
is a plus but not mandatory.
Background:
- DMV check
Things they can do:
- Install cameras.
- Install bracket for camera.
- Replacement or upgrade for any of the items we provide.
- Take on tickets that call center support team can't fix over phone they will be dispatched to support in person.
- When not on site they will work remotely from home office to support and train
- Great in person customer service
- Has to be flexible between driving and being onsite.
- Any networking background is a +
The Successful Candidate Will Have:
- College degree in technical services 1-to-2-year previous experience.
- A
certification, and Network + - Microsoft Office, Excel Word, Outlook. Salesforce would be an asset.
- Effectively resolve technical issues and ensure customer satisfaction.
- Effectively communicate technical matters to internal and external stakeholders.
- Eligibility to work in the US.
Estimated Salary: $20 to $28 per hour based on qualifications.
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